Early this morning, a customer walks in and was asking for information on how to complete her vehicle registration. As the boss part of the management team, I attended to her needs and gave her complete instructions to avoid mistakes. From the start 'till finish, I was uneasy with this client because she complains a lot, whines a lot, impatient and even raising her voice not just to me and my employees but also to her maids. As I was making an official receipt for her transaction, she noticed that her name was incomplete - I was only able to write her first and middle name. To my surprise, she raised her eyebrows, called my attention in an unwomanly manner, saying "Pssst! Hoy! Ano ka ba naman?! Gagawa ka na lang ng resibo, mali mali pa!" On top of that, she had her eyes wide open, as if she wanted to swallow me, looked at me from head to toe then uttered, "Wala yata pinag-aralan mga tao dito!"
I felt small after that happened. I nearly broke down in tears but would that help? No. So I still stood up and apologized for what happened. Being the bitch that she was, she continued ranting as if the world would end tomorrow just because of my small mistake. This time, I answered the customer back in a slight, bitchy manner. "Excuse me. Just in case you haven't heard, I said 'sorry'." Then she came back at me again saying, "Aba, at sumasagot ka pa ha?" This time, she crossed the line. If she wants to play dirty, I can play twice. I can't take her anymore! Pissed, I answered, "Ma'am, pasensya na po kung sa tingin nyo sumasagot ako sa inyo. Baka lang po di nyo naintindihan sinagot ko. Humihingi po ako ng pasensya dahil sa pagkakamali ko. Tama, customer kayo and dapat nirerespeto namin kayo. Pero sana po matutunan nyo rin kaming respetuhin kahit nagtatrabaho lang kami. Hindi niyo kami kailangan pagtaasan ng boses, pagtaasan ng kilay, tignan mula ulo hanggang paa at sabihang bobo dahil kung bobo kami, wala kami sa trabaho namin ngayon." and walked out because of extreme anger. I let my other manager fix the situation for me.
Why am I writing this? Simple, The customer is NOT always right. Yeah they can complain but it is a no-no to put someone to shame.
*Still pissed. Sorry, just needed to let this out. =\
PS - Yeah i know. I am a bitch. Proud to be one.
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